Privacy Policy
Last updated: October 2026
Who Are We
This website is run by The Fitness & Wellbeing Coach Ltd (15349874). Lorraine Smith is the person responsible for any personal information shared with The Company. If you have any questions, email info@thefitnessandwellbeingcoach.co.uk or call 07833 208904.
What Information Do We Collect
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When you contact me: your name, email address, phone number and anything you include in your message.
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When you join the client area: your email address and login details. Your password is handled securely by Wix, and I can’t see it.
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When you become a client: information you give me so I can coach you safely, such as your goals, health history, injuries and lifestyle. Health information is treated as especially sensitive, and I only collect what I need.
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When you visit the site: basic, anonymous usage information through cookies (see below).
How We Use It
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To reply to your enquiries and arrange sessions.
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To plan and deliver safe, appropriate coaching.
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To give current clients access to the client area and resources.
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To keep basic business and financial records.
I will never sell your information or use it for marketing without your permission.
Legal basis
I use your information because it’s needed to provide the service you’ve asked for, because I have a legitimate interest in running my business, or, for health information, because you’ve given your explicit consent. You can withdraw consent at any time.
Who We share it with
Only with services that help me run the business, such as Wix (website hosting and the client area, Google Forms and email or messaging services such as WhatsApp. Wix may store data outside the UK, with appropriate safeguards in place. I won’t share your information with anyone else unless the law requires it or there’s a serious risk to your safety.
How long We keep it
Enquiries are kept for up to 12 months. Client records are kept for as long as you train with me and for up to 6 years afterwards for insurance and legal reasons. After that, they’re securely deleted. When you stop being a client, your client area access is removed.
Cookies
This site uses cookies to make it work properly and to understand, anonymously, how visitors use it. You can accept or decline non-essential cookies using the cookie banner, and change your mind at any time in your browser settings.
Your rights
You can ask to see the information I hold about you, or ask me to correct or delete it. You can also object to how I use it or ask me to restrict it. Just email me. If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk).